** This brand requires that all warranty claims be handled with them directly.** An all-new stunner, the Puffco Hot Knife is an innovative electronic heated loading tool. The perfect pairing for concentrates makes loading your goodies simple, clean, and an effective process. Never worry about dirty dab tools, annoying sticky residue, or any hassles with the help of the Puffco Hot Knife. Simply the button down on the device, and your concentrates drops right off as low as 3 seconds. Perfect! --------------------------------------------------------------------------------------------------------------------------- —- About The Brand —- Our journey began in 2013 when CEO Roger Volodarsky saw the need for a better way to interact with concentrates through technology. In response, with the mission of providing the best platform for extract consumption, he brought together the disciplines of design, technology, and engineering to create the best possible experience out there as Puffco. We did away with glues fibers, and chemicals to develop a safer, simpler, and far more flavorful industry standard. We are an inclusive community from the curious to the connoisseur. Why settle for anything but the best? Concentrates are the future of consumption.